
Support
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Activity overview
Latest activity by Support-
Support created an article,
How to Locate Your Member ID
Your Member ID is a 9-digit code that uniquely identifies your account. You can find it in several places: In Your NeighborWho Emails: Welcome to NeighborWho Email: Your Member ID is located at th...
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Support created an article,
How to Reactivate Your Subscription
1. If Your Subscription Was Recently Canceled and You Still Have Time Left: Log in to your account. Navigate to the “My Account” section. Look for the option to reactivate your subscription in the...
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Support created an article,
How to whitelist all future emails from NeighborWho
Here is a step-by-step guide on how to do this based on your email provider GMAIL Desktop: Log into your Gmail account, locate the Settings Gear icon, and click it. You should now select Setting...
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Support created an article,
I have a list called “Saved Reports,” what does this mean?
You can quickly save properties to a generic list by clicking “Save” in the header. This will save the report of any type to a default list called “Saved Reports.” Once saved, the button in the hea...
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Support created an article,
Can I create my own lists?
You can create as many lists as you would like. There are two ways to do this: Click “List” in the header options when viewing a report Select from the options: Add to new list: Allows you to cre...
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Support created an article,
I’m unable to monitor more reports, what should I do?
Each subscription is limited to a specific quantity of reports that may be monitored. Should you require additional monitoring to help you keep an eye on some reports, please submit a request to th...
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Support created an article,
Am I able to monitor other reports?
All report types support monitoring.
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Support created an article,
Is there any way for me to keep an eye on a property that I like, or just want to know more about?
Yes. by clicking on the “Monitor” button when reviewing a report, you will receive notice when that report is updated. You can manage all monitored reports by visiting the “Monitoring” section of y...
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Support created an article,
Why does the recommendation for my search differ from what I'm typing in?
This may be experienced for a few reasons when searching for an address, but some of the most common are the following: Sometimes the address in our records will differ in spelling of common name...
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Support created an article,
Why is the related properties section blank?
The related properties section will only populate if there are several units that have unique addresses within a single building/structure. If this section is blank, then you are likely reviewing a...