Support
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Recent activity by Support-
When does my report limit renew?
Your monthly report limit will renew each month of your plan’s term. For example, if you signed up on a monthly plan on January 10, your report limit and plan would renew on February 10. If you s...
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How many reports have I run already?
There is no easy way to see the total number of reports that you have run. If you are trying to figure out how many reports you have run during the current month you can find that information on th...
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How to get custom plans
Customer plans are plans that have higher report limits than our current highest plan limit (500 reports per month). You can contact support@neighborwho.com to make a request for a new custom plan.
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How to upgrade
If you need a new subscription tier with more reports/month, you can upgrade within the product in one of two ways: Go to the My Account page of the Dashboard, and click on the “Upgrade Account” b...
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How much does NeighborWho cost?
When you sign up for NeighborWho for the first time, you’re brought to a page with the latest signup deals and offers. We also list all of our current pricing plans here. Sign up today to gain acce...
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Do you offer 1 time searches?
Nope. You must be on an active subscription plan in order to run any search on NeighborWho.
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If there is a report for me does this mean I am a criminal?
Absolutely not! NeighborWho pulls together public records data from various sources to generate our Person reports. If you have a report on NeighborWho, that just means that you are a living breath...
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Can I see text messages?
No. We do not show any data related to text messages.
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When I look myself up there are a lot of people with my same name. Why is that?
Our records pull data from public records sources across the entire country. It is possible that you have a common name in the United States and we have data for many other individuals with the sam...
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What searches can you do? What’s included?
NeighborWho currently supports a variety of search options including, but not limited to: By full address By name + address By phone number By email By social media handle Please note that we a...