Support
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What does my account come with?
If you’ve signed up for a paid subscription, you have access to a limited number of reports each month! These can include, when available: property reports, people reports, phone number reports and...
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How much does NeighborWho cost?
When you visit NeighborWho for the first time, you should be brought to a page with our latest sign-up deals and special offers. NeighborWho’s mission is to help you find properties and learn mo...
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What are Chargebacks?
A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment b...
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How will a NeighborWho charge appear on my credit card bill?
Payment might appear on your bank statement as the following: NEIGHBORWHO*COM NW*NEIGHBORWHO NW NEIGHBORWHO.COM NW*NEIGHBORWHO.COM NEIGHBORWHO*LLC NW* Neighborwho.com
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How can I update my billing information?
You can add another credit card, debit card or PayPal account to your Neighborwho account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at...
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What is Neighborwho's Refund Policy?
If you are unhappy with our service or the data we provided and would like to request a refund, please contact Customer Care at support@neighborwho.com. We handle all refund requests on a case-by-c...
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What types of payment do you accept?
We accept U.S. issued Visa, MasterCard, American Express, Discover cards. We also offer PayPal, Google Pay, Apple Pay and Venmo as payment options. At this time we only accept payments online so we...
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Is NeighborWho free?
Our services are not free. Traditionally, public records have been maintained by governments and large corporations. While it is publicly available, the data is often hard to find (requiring trips ...
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Is NeighborWho safe to use?
Absolutely. Your privacy is important to us. NeighborWho compiles our reports from information that is publicly available. We do not go through private data. Any information you personally share wi...
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Is NeighborWho a legit site?
Yes! Per the Freedom of Information Act, public agencies are required to allow US residents to access their public information. NeighborWho helps people access public information in a simple way by...